Q: 1. Are Your Products 100% Genuine and Original?

Ans: Yes, absolutely. We offer a 100% Original Product Guarantee. Our Quality Assurance team verifies every item before shipment.

Q: 2. What Should I Do if the Product Differs from the Photo?

Ans: Please contact our support immediately. However, we strive to ensure that what you see in the images is exactly what you receive.

Q: 3. Do the Products Come with Any Warranty or Guarantee?

Ans: We guarantee the quality and originality of all items. Specific warranties (if applicable) will be mentioned on the product page.

Q: 4. How Do I Know if an Item is Currently in Stock?

Ans: Product availability is shown directly on the product page. If you can add it to your cart, it is available to order.

Q: 1. How Long Does Delivery Take Across Pakistan?

Ans: Orders are typically delivered within 2 to 5 working days. Delivery speed may vary slightly depending on your location.

Q: 2. What Are the Standard Shipping Charges?

Ans: We offer Free Delivery for most Regular Orders. Any applicable charges will be clearly displayed at checkout before payment.

Q: 3. How Can I Track My Order?

Ans: Once your order is shipped, you will receive a tracking number via Whatsapp or email that allows you to monitor your delivery status in real-time.

Q: 4. Do You Deliver to All Cities in Pakistan?

Ans: Yes, we offer nationwide delivery to over 50+ cities across Pakistan. If your area is not covered, our team will inform you promptly.

Q: 1. What is Your Return and Exchange Period?

Ans: We offer a 7 Days Easy Return and Exchange Policy from the date of delivery. Items must be unused and in original packaging.

Q: 2. What Should I Do if I Receive a Damaged or Incorrect Product?

Ans: Please contact our 24/7 support team immediately via WhatsApp with your order number and clear pictures. We will arrange a prompt exchange or return.

Q: 3. How Long Does the Refund Process Take?

Ans: Once the returned item is received and inspected, the refund process is typically completed within 5-7 working days.

Q: 4. How Do I Initiate a Return or Exchange?

Ans: Please contact our dedicated support team via WhatsApp or email with your Order ID and the reason for the return/exchange.

Q: 1. What Payment Methods Do You Accept?

Ans: We offer multiple convenient payment options:

• Cash On Delivery (COD): Pay upon receiving your order.
• Mobile Wallets: JazzCash and EasyPaisa.
• Bank Transfer: Direct transfer to our bank account.

Q: 2. How Can I Contact Customer Support?

Ans: We provide 24/7 Dedicated Support. You can reach us instantly via WhatsApp or Call at +92 317 7221415.

Q: 3. Can I Cancel My Order?

Ans: You can cancel your order by contacting our support team as soon as possible. Cancellation may not be possible if the order has already been shipped.

Q: 4. Do You Offer Bulk Discounts or Corporate Purchasing?

Ans: Yes, for large orders, please contact us directly via email at official.thecraze@gmail.com to discuss special pricing and arrangements.