Q: 1. Are Your Products 100% Genuine and Premium Quality?

Ans: Absolutely. Every Craze gift goes through a strict quality assurance process before it reaches you. We guarantee nothing less than premium.

Q: 2. Will My Gift Look Exactly as Shown?

Ans: Yes. We ensure every gift you receive matches precisely what you see — because presentation is everything at Craze.

Q: 3. Do Your Products Come with Any Guarantee?

Ans: Yes. We stand behind every gift we curate. Specific guarantees are mentioned on each product page for your complete peace of mind.

Q: 4. How Do I Know if a Gift is Available?

Ans: Availability is shown live on every product page. If you can add it to your cart, it is ready for you.

Q: 1. How Long Does Delivery Take Across Pakistan?

Ans: Your gift will arrive within 2 to 5 working days. Every order is carefully packed and dispatched to reach you in perfect condition.

Q: 2. What Are the Delivery Charges?

Ans: We offer Free Delivery on most orders. Any applicable charges will be clearly displayed at checkout before payment.

Q: 3. How Can I Track My Order?

Ans: Once your order is dispatched, you will receive a tracking number via WhatsApp or email to monitor your delivery in real-time.

Q: 4. Do You Deliver Across All of Pakistan?

Ans: Yes, we deliver to 50+ cities nationwide. If your area is not covered, our team will inform you promptly.

Q: 1. What is Your Return and Exchange Policy?

Ans: We offer a 7 Day Easy Return and Exchange Policy from the date of delivery. Items must be unused and in original Craze packaging.

Q: 2. What if I Receive a Damaged or Incorrect Item?

Ans: Please contact our support team immediately via WhatsApp with your order number and photos. We will arrange a prompt exchange or return.

Q: 3. How Long Does the Refund Process Take?

Ans: Once the returned item is received and inspected, refunds are typically processed within 5 to 7 working days.

Q: 4. How Do I Initiate a Return or Exchange?

Ans: Simply reach out to our support team via WhatsApp or email with your Order ID and reason. We will handle the rest.

Q: 1. What Payment Methods Do You Accept?

Ans: We offer multiple convenient payment options:

• Cash On Delivery (COD): Pay when your gift arrives.
• Mobile Wallets: JazzCash and EasyPaisa.
• Bank Transfer: Direct transfer to our account.

Q: 2. How Can I Reach Craze Support?

Ans: Our dedicated support team is available 24/7. Reach us instantly via WhatsApp or Call at +92 317 7221415.

Q: 3. Can I Cancel My Order?

Ans: Yes, contact our support team as soon as possible. Cancellation may not be possible if the order has already been dispatched.

Q: 4. Do You Offer Corporate or Bulk Gifting?

Ans: Yes! For corporate gifting or bulk orders, reach out to us at official.thecraze@gmail.com to discuss exclusive pricing and arrangements.