Q: 1. What materials are used in Craze products?

Ans: Every Craze piece is crafted from premium materials, including high-grade genuine leather and luxury hardware. We ensure every item undergoes strict quality checks to guarantee nothing less than excellence.

Q: 2. Will my item look exactly as shown online?

Ans: Yes. We ensure every creation you receive matches the artistry and detail shown in our photography, because premium presentation is a core promise at Craze.

Q: 3. Do your luxury goods come with a guarantee?

Ans: Absolutely. We stand behind the craftsmanship of every piece. Specific warranty or guarantee details are provided on each individual product page for your peace of mind.

Q: 4. How do I know if an item is available?

Ans: Availability is updated live on every product page. If an item is "In Stock," it is handcrafted and ready for dispatch.

Q: 1. How long does delivery take across Pakistan?

Ans: Your order will arrive within 2 to 5 working days. Each piece is meticulously packed to ensure it reaches you in flawless condition.

Q: 2. What are the delivery charges?

Ans: We offer Free Delivery on most orders. Any specific shipping costs will be clearly displayed at checkout before you finalize your purchase.

Q: 3. How can I track my order?

Ans: Once your order is dispatched, you will receive a tracking number via WhatsApp or email to monitor your luxury delivery in real-time.

Q: 4. Do you offer an unboxing experience?

Ans: Yes. Every Craze order features our signature premium packaging, designed to make the unboxing experience as luxurious as the item itself.

Q: 1. What is your return and exchange policy?

Ans: We offer a 7-day Easy Return and Exchange Policy. Items must be unused, in their original condition, and kept in the original Craze luxury packaging.

Q: 2. What if I receive a damaged or incorrect item?

Ans: Please contact our concierge team immediately via WhatsApp with your order number and photos. We will arrange a priority exchange at no extra cost.

Q: 3. How long does the refund process take?

Ans: Once the returned item is received and inspected, refunds are typically processed within 5 to 7 working days.

Q: 4. How do I initiate a return?

Ans: Simply reach out to our support team via WhatsApp or email with your Order ID. We will guide you through our hassle-free process.

Q: 1. What payment methods do you accept?

Ans: We offer multiple secure payment options:

• Cash On Delivery (COD): Pay when your luxury item arrives.
• Mobile Wallets: JazzCash and EasyPaisa.
• Bank Transfer: Direct transfer for a seamless experience.

Q: 2. How can I reach Craze Support?

Ans: Our dedicated support team is available to assist you. Reach us instantly via WhatsApp or Call at +92 317 7221415.

Q: 3. Can I cancel my order?

Ans: Yes, please contact us as soon as possible. Once an order has been dispatched from our workshop, cancellation may not be possible.

Q: 4. Do you offer corporate or bulk orders?

Ans: Yes. For corporate gifting or bulk luxury orders, please contact us at official.thecraze@gmail.com to discuss personalized branding and exclusive pricing.