Refund policy

1. Overview

At Craze, we prioritize transparency and customer trust. Our return, refund, and exchange policy is designed to ensure fairness while maintaining our high product quality standards.

2. Return Policy

• 7-Day Policy: Return, refund, or exchange requests must be initiated within 7 days of order delivery.
• Item Condition: Products must be unused, in original condition, and returned with complete original packaging.
• Return Shipping Fee: The customer is responsible for courier charges for the return. However, if the item received is damaged or incorrect, Craze will cover the shipping cost.
• Custom Products: Customized or personalized products are not eligible for return unless received in a damaged or defective condition.
• Change of Mind: Return requests based solely on a change of mind are not accepted.

3. Refund Policy

• 7-Day Refund: Refunds apply to eligible non-customized products returned within 7 days.
• Refund Method: Approved refunds are processed through Bank Transfer, JazzCash, Easypaisa, Sadapay  or other available methods.

4. Exchange Policy

• 7-Day Exchange: Exchanges may be requested within 7 days, subject to product availability.
• Exchange Conditions: The product must meet original condition requirements to qualify for an exchange.
• Custom Items: Personalized or engraved items cannot be exchanged unless defective.

5. Exceptions and Limitations

Craze reserves the right to decline any request that does not comply with this policy.

6. Customer Support

For assistance with your order, please contact our support team with your order details:

• Email: official.thecraze@gmail.com
• Phone / WhatsApp: +92 317 7221415