Shipping policy

1. Order Processing and Dispatch Timeline

  • Dispatch Timeline (Standard Orders): All standard orders are processed and dispatched within 24 working hours (1 business day) after successful order confirmation.
  • Dispatch Timeline (Customized Orders): Customized or made-to-order products (e.g., personalized engraving) require 1–2 business days for preparation, personalization, and quality assurance before dispatch.

Important Note: Dispatch time refers to the period required to hand over the order to our authorized courier partner.

2. Shipping and Delivery Duration

  • Delivery Time (Standard Orders): Once dispatched, standard orders are delivered within an estimated 3–4 business days across Pakistan.
  • Delivery Time (Customized Orders): After dispatch, customized orders are also delivered within approximately 3–4 business days, depending on destination and courier routing.
  • Total Estimated Timeline: The overall delivery time frame is approximately 4–5 business days for standard items and 5–7 business days for customized items.

Disclaimer: While we guarantee timely dispatch from our end, Craze cannot be held responsible for delays caused by third-party courier services, weather conditions, strikes, or unforeseen logistical issues beyond our control.

3. Shipping Coverage and Order Tracking

Craze offers reliable delivery services across Pakistan through trusted courier partners.

Order Tracking: A tracking number is shared via WhatsApp or email once the order is dispatched, allowing customers to monitor shipment progress in real time.

4. Shipping Charges and Transparency

  • Shipping Fees: Standard shipping charges may apply on selected orders unless stated otherwise under active promotions.
  • Checkout Transparency: Any applicable shipping charges are clearly calculated and displayed before payment confirmation at checkout.

5. Customer Support and Contact Information

For any questions regarding shipping, dispatch status, or delivery updates, please contact our support team:

  • Email: official.thecraze@gmail.com
  • Phone / WhatsApp: +92 317 7221415